Frequently Asked Questions
How do I apply a discount code?
If you've received a discount code through a special promotion, you can enter it at checkout to apply the discount.
If you're on a mobile phone, click on "Show order summary & discounts" at the top of the page to see the discount code box.
Why can't I apply two discount codes at checkout?
Unfortunately only one discount code can be used at one time.
Can I order a custom zip-code candle?
Yes, you can choose any scent in the drop-down list, input your zip-code, city, state and we'll send you your custom zip-code candle. If you scroll down, there is a scent glossary featuring a brief description of each scent.
Can my custom zip-code have an international zipcode?
Yes, the zip-code can be international. We love seeing all the different places that hold memories to you.
Do you offer free shipping?
Yes, free shipping will be applied automatically for all orders over $75. If you have a discount code, please note that this only applies to orders over $75 after your coupon code has been applied.
How long will it take to receive my order?
We have a processing time 2-3 days, and delivery may take anywhere between 3-5 business days (depending on where you are).
Do you ship international?
At the moment we only ship within the United States and Canada.
We are looking at shipping options for across the world. Be sure to subscribe so you can know when we begin shipping overseas.
How do I extend the life of my candle?
The first time you burn your candle, let it burn for 3-4 hours. Please note it is normal if there is wax along the sides of the initial two burns. After burning, trim the candle wicks to ensure your next burn is a clean one.
I received a damaged item/ or wrong item.
We're sorry you the item arrived damaged. We asked you to inspect your order upon reception and contact us immediately within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I suggest a zip-code?
Yes, we would love to have suggestions of zip-codes. Feel free to send us a direct message on Instagram or email us at email@example.com
Can I return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 4705 Lucerne Lakes Blvd E., Lake Worth, FL 33467
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Certain types of items cannot be returned, like custom zipcode candles (such as special orders or personalized items), and personal care goods (such as beauty products) and items in our sale category. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
I burned my candle and didn't like it. Can I exchange it?
Unfortunately, we do not offer exchanges or returns on used goods. To be eligible for a exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item